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Customer Service

We aim to provide excellent Customer Service by focusing on you and your Furry Friends needs, using the latest technology to keep in touch.

We have listed the most commonly asked questions in our frequently asked questions. We hope this will save you time, but if it doesn’t answer your question, just get in touch:

You can reach out to us any time – by phone, email, or chat. Here’s the details:

Chat: Just click on the chat icon at the bottom right of any screen to contact a Customer Service Representative.

Email: Write to us at – we love to hear your PetBox stories! If it’s a really really good one, we may ask for permission to use it, and issue a reward, for your pet of course.

Phone: We’ve got a brand new easy to remember toll-free number: 833-4-PETBOX (that’s 833-473-8269). We’d love to hear from you! If you can’t get through right away, do leave us a message and we will reply as soon as possible (don’t forget to tell us how to reach you in your message!).

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